The Challenge
Gera Developments is renowned for premium residential communities and 7-year warranty guarantees in Pune. Providing regular construction milestone updates, payment receipts, and warranty tracking across thousands of home buyers manually generated high support ticket volumes.
"AbsoluteCX Post-Sales Module and Customer App automated our entire construction milestone reporting, driving our CSAT score up to 99.2%."
GD
Gera Customer Experience Team
Post-Sales & Warranty Division
The Solution
Gera deployed the AbsoluteCX Post-Sales Module & Customer App:
- Automated Milestone Broadcasts: Instant construction photo/video updates sent via WhatsApp and app notifications.
- Self-Service Billing: Home buyers download demand notes and payment receipts on demand.
- Digital Warranty Tracking: Log maintenance requests with photo proof and real-time technician assignment.
The Results
Impact of post-sales automation on customer satisfaction:
Customer Satisfaction Score
99.2% CSAT
Support Call Volume
68% Reduction
Maintenance Resolution Time
Resolved 4x Faster