Solitaire

Complex Inventory Management: Customers had no visibility into available units, floor plans, or layouts. This required the sales team to manually share details, leading to delays and miscommunication.

Inconvenient Booking Process: Customers had to visit the sales office to finalize bookings, causing friction and often leading to lost leads.

Lack of Transparency: There was no centralized system to show real-time availability, carpet size, or other key unit details, reducing customer trust and engagement.

Customer Experience Gaps: A lack of a digital-first approach limited Solitaire’s ability to offer a seamless customer journey.

Interactive Floor Plan and Layout Display: Customers could view entire floor plans and detailed layouts online, enabling them to make informed decisions from anywhere.

Real-Time Inventory Management: The platform showcased available units, their sizes, and other specifications, providing complete transparency and eliminating the need for manual updates.

Seamless Online Booking: Customers could select a unit, review details, and complete the booking process digitally, without visiting the sales office.

Centralized Data Management: The system streamlined data for Solitaire’s team, allowing efficient tracking of customer preferences, bookings, and follow-ups.

50% Faster Sales Cycle: The streamlined online booking process reduced turnaround times significantly.

Enhanced Customer Engagement: Transparency and convenience boosted customer confidence, leading to higher satisfaction.

Improved Lead Conversion: Real-time inventory updates and an easy booking journey increased lead-to-sales conversion rates by 40%.

Operational Efficiency: Manual tasks were minimized, allowing the sales team to focus on nurturing high-priority leads.