How Signature Global adopted ACX Convo AI to enhance pre-sales performance
Signature Global adopted ACX Convo AI to enhance its pre-sales performance for Cloverdale in Sector 71, Gurugram. With high lead volumes and limited human bandwidth, the developer sought an intelligent automation solution that could engage prospects faster, qualify them better, and provide deeper visibility into customer interactions.
The Challenge
Key operational hurdles Signature Global faced in managing high incoming lead volumes for Cloverdale.
High turnaround time for lead responses exceeding 20 minutes, leading to dropped conversion momentum with high-intent prospects.
Low lead connectivity and qualification percentages caused by restricted calling windows and manual follow-up queues.
Heavy manual dependency for call quality audits, sales scorecards, and daily reporting across team rosters.
Lack of actionable conversational analytics and sentiment insights, leaving management blind to buyer objections.
The Solution
Integrating ACX Convo AI into Signature Global’s pre-sales workflow to automate calls and analyze engagement quality in real time.
ACX Convo AI was integrated directly into the pre-sales workflow, initiating automated outbound calls within seconds of lead generation.
The AI assistant conducted human-like conversations to answer buyer queries about Cloverdale, confirm interest, and schedule site tours.
Captured real-time emotional tone, buyer readiness, and qualification metrics, filtering high-propensity buyers automatically.
Equipped closing teams with full call transcripts, customer preferences, and instant actionable intelligence on CRM dashboards.
Results Achieved
Transforming speed-to-lead, qualification accuracy, and operational transparency across the pipeline.
Overall lead connectivity improved dramatically from 28% to 63% via intelligent round-the-clock outbound calling.
Pre-sales qualification ratios jumped from ~15% to ~22%, filtering verified buyers directly to sales managers.
Lead processing turnaround time was slashed from over 20 minutes down to under 3 minutes.
Manual QC dependency was reduced from maximum overhead down to nil with automated AI conversation audits.
Real-time buyer sentiment and objection profiling enabled across 100% of prospect interactions.
Executive dashboards integrated for instant performance feedback, campaign ROI tracking, and agent allocation.
Client Testimonial
“Signature Global witnessed faster lead engagement, improved qualification ratios, and complete transparency in pre-sales performance – powered by ACX Convo AI’s intelligent automation.”