Signature Global
Signature Global adopted ACX Convo AI to enhance its pre-sales performance for Cloverdale in Sector 71, Gurugram. With high lead volumes and limited human bandwidth, the developer sought an intelligent automation solution that could engage prospects faster, qualify them better, and provide deeper visibility into customer interactions.
Challenges Identified
High turnaround time for lead responses (over 20 minutes).
Low lead connectivity and qualification percentages.
Manual dependency for quality checks and data reporting.
Lack of actionable analytics and sentiment insights.
Solution Implemented
ACX Convo AI was integrated into Signature Global’s pre-sales workflow to automate lead follow-ups, manage conversational interactions, and analyze engagement quality in real time.
The AI engine not only connected with leads instantly but also captured sentiment data and qualification insights, providing sales teams with ready-to-act intelligence.
Results Achieved
Improved from 28% → 63%
Increased from ~15% → ~22%
Reduced from > 20 mins → < 3 mins
Enabled through AI insights
Integrated for real-time feedback
Reduced from Maximum → Nil
Impact
Signature Global witnessed faster lead engagement, improved qualification ratios, and complete transparency in pre-sales performance – powered by ACX Convo AI’s intelligent automation.