Signature Global adopted ACX Convo AI to enhance its pre-sales performance for Cloverdale in Sector 71, Gurugram. With high lead volumes and limited human bandwidth, the developer sought an intelligent automation solution that could engage prospects faster, qualify them better, and provide deeper visibility into customer interactions.
High turnaround time for lead responses (over 20 minutes).
Low lead connectivity and qualification percentages.
Manual dependency for quality checks and data reporting.
Lack of actionable analytics and sentiment insights.
ACX Convo AI was integrated into Signature Global's pre-sales workflow to automate lead follow-ups, manage conversational interactions, and analyze engagement quality in real time. The AI engine not only connected with leads instantly but also captured sentiment data and qualification insights, providing sales teams with ready-to-act intelligence.
Results Achieved
Connectivity: Improved from 28% → 63%
Lead Qualification: Increased from ~15% → ~22%
Lead Processing TAT: Reduced from > 20 mins → < 3 mins
Customer Sentiment Tracking: Enabled through AI insights
Post-Call Analytics: Integrated for real-time feedback
QC Manual Dependency: Reduced from Maximum → Nil
Impact: Signature Global witnessed faster lead engagement, improved qualification ratios, and complete transparency in pre-sales performance - powered by ACX Convo AI's intelligent automation.
