Prestige Group
Prestige Group empowering the whole tech ecosystem across Residential and commercial covering 14 products suit modules.
Problem
Lead Leakage
BEFORE ABSOLUTE CX
AFTER ABSOLUTE CX
Over 14 different disconnected communication vendors
Only 4 vendors and that too integrated with core solution
Delayed and manual data entry
Real-Time and automated data entry
Only manual means of lead interaction
80% of lead interaction automated
Problem
Lead Turnaround Time (TAT)
BEFORE ABSOLUTE CX
AFTER ABSOLUTE CX
Manual Lead Assignment
Fully automated and real-time lead assignment
Only LILO (Last-In and Last-Out) logic
Combination of LILO and Lead’s Intent
Manual task reminders
Automated reminders
Only manual means of lead interaction
80% of lead interaction automated
Problem
Real Time Booking Process
BEFORE ABSOLUTE CX
AFTER ABSOLUTE CX
Manual Booking Form Generation
100% Online Booking Form
Manual Data Entry into the core system
100% Automated Data Entry
Physical KYC
100% Online KYC
Google-sheet based inventory availability and blocking
Real-Time Inventory availability and blocking
Problem
Total Customer Experience
BEFORE ABSOLUTE CX
AFTER ABSOLUTE CX
Every interaction starts from Ground Zero
Every interaction starts from the end of the last one
Only Call based interaction
Omni-Channel Interaction
Absence of Relationship Manager
100% Relationship Manager led interactions
Zero personalisation
75% personalisation
On-Request Info Disbursement
On and before demand Info Disbursement
Problem
Thriving CP Relationship
BEFORE ABSOLUTE CX
AFTER ABSOLUTE CX
Empanelment took over 7 days
Under 5 mins empanelment
Manual follow-up on CP Leads
Automated Lead-based Milestone tasks created for CPs
Lack of clarity on lead status
60% transparency on lead status
Manual Invoicing
100% automated invoicing
Zero support on technology capability
Fully Embedded Technology capabilities