Terms of Service

1 Acceptance of Terms & Scope

By executing an Order Form, registering for an account, or accessing the AbsoluteCX cloud platform, mobile applications, or APIs (collectively, the "Service"), you ("Customer" or "User") agree to be legally bound by these Terms of Service.

AbsoluteCX LTD by Insomniacs ("AbsoluteCX", "Company", "We") provides AI-driven customer experience operations, intelligent lead routing, and omnichannel real estate workflow automation software for commercial and residential developers.

2 Enterprise Service Level Agreement (SLA)

AbsoluteCX guarantees a 99.99% Core Service Uptime Commitment across production instances for Enterprise Subscription tier customers, calculated on a calendar month basis.

• Scheduled Maintenance: Maintenance windows are executed during low-traffic windows and communicated at least 48 hours in advance via status dashboard.
• SLA Service Credits: If monthly uptime falls below 99.9%, eligible Enterprise customers receive service credit offsets applied to their subsequent billing cycle.
• Status Tracking: Real-time platform availability and incident metrics are accessible at status dashboard.

3 Accounts, Security & Access Controls

Customers are responsible for maintaining the confidentiality of administrative credentials, Single Sign-On (SSO) OAuth tokens, and API access keys connected to their AbsoluteCX instance.

You must enforce Role-Based Access Control (RBAC) across sales managers, channel partners, and customer support representatives to prevent unauthorized data exposure. AbsoluteCX enforces Multi-Factor Authentication (MFA) and SOC 2 Type II audit logging across all cloud access points.

4 Intellectual Property & Data Ownership

Customer Retains 100% Ownership: Customer owns all rights, title, and interest in and to all customer records, buyer leads, site visit logs, booking documents, and proprietary knowledge base content ("Customer Data").

AbsoluteCX retains all proprietary rights, trademarks, software codebases, and architectural patents powering Convo AI, Beat AI, and Data Cloud synchronization engines.

5 AI Model Governance & Isolated Data Processing

AbsoluteCX operates strict enterprise AI data governance policies across all LLM inference layers and natural language agents.

• Private Tenant Isolation: Customer vectors, embeddings, and chat contexts are stored within isolated tenant databases (AES-256 encrypted).
• Data Processing Addendum (DPA): Fully compliant with GDPR, CCPA, and Indian Digital Personal Data Protection (DPDP) Act requirements.

6 Subscriptions, Billing & Payment Terms

Services are billed on a recurring monthly or annual basis as specified in your Master Services Agreement (MSA) or digital order form.

Invoices are payable within net 30 days of receipt unless explicitly agreed otherwise. All fees are exclusive of applicable GST, sales tax, or regulatory duties imposed by tax authorities.

7 Termination, Offboarding & Data Export

Either party may terminate a subscription agreement upon written notice at least 30 days prior to the end of the current subscription period.

Upon contract termination, Customer maintains a 30-day post-termination export window to download all CRM data, lead histories, and analytics in standardized JSON/CSV formats. Following 30 days, customer instance storage containers are securely purged in accordance with SOC 2 deletion protocols.

8 Warranties & Limitation of Liability

AbsoluteCX warrants that the Service will operate in substantial accordance with platform documentation under normal enterprise usage.

To the maximum extent permitted by applicable law, neither party shall be liable for indirect, incidental, special, or consequential damages (including loss of real estate sales revenue or lead pipeline disruption) arising out of or related to these terms.

9 Contact & Legal Notices

Questions regarding these Terms of Service or official legal notices should be directed to our Legal & Compliance office: